ANA’s Serves Up First at Narita


ALL NIPPON Airways (ANA) has become the first airline to utilise a selection of newly introduced automated self-service baggage drop (ABD) machines at Tokyo/ Narita. The first ten of ICM’s Series 7 ABD units went live in Zone D of the south wing of the airport’s Terminal 1 on the morning of September 17. The Narita Airport Corporation (NAC) has labelled this area as a ‘smart check-in zone’.

The ICM machines are the first that the Japanese carrier has deployed for international services. They can already be used for most of the airline’s destinations, with North American routes expected to come online before the end of the year.

Masaki Yokai, senior vice president of ANA commented: “ANA seeks to set the standard for the integration of technology that makes travel simpler and more straightforward, and the addition of these self-service baggage drop machines will have an immediate impact. This is simply the latest step that we have taken in our never-ending quest to simplify travel. We remain committed to working with airports and other partners to field test new technologies and develop solutions that improve customer service.”

The NAC is eventually expected to install the self-service baggage drops throughout all terminals at the Tokyo hub. (Photo ANA)