BIAL partners with IBM for IT upgrade at Kempegowda International

Using a hybrid cloud solution, the technology firm plans to help automate technology processes and reduce costs at the airport  

Bangalore International Airport Limited (BIAL) – the operator of Kempegowda International, Bengaluru (BLR) – and IBM have announced a ten-year partnership in which the technology firm will provide new IT solutions to the hub.  

The new platform is expected to improve employee productivity, reduce costs and control incident management.  

BIAL selected the company and Kyndryl, the independent organisation that is set to be created following the separation of IBM’s infrastructure services business, to implement architecture using a dynamic delivery model.  

Kempegowda International
Photo Kempegowda International

Technology enabled by an open hybrid cloud approach, developed by the firm, is planned to support business growth at BLR.  

“We are excited to partner with IBM as part of our vision to make BLR Airport the Smart Airport – a digitalised, seamlessly connected, intuitive airport," said Hari Marar, MD and CEO, BIAL. “BLR Airport is a pioneer and leader of change in the Indian aviation industry. Our aim is to introduce more digitally advanced, innovative services and products at BIAL to ensure that the passengers and partners have the advantage of future forward technologies, in a seamless operating environment.” 

Mark Foster, senior vice president, IBM global business services, added: “This long-term project capitalises on our proven ability to deliver a combination of advanced technologies and services that enable the world’s leading travel and transportation companies to innovate and transform their businesses. IBM Global Business Services and Kyndryl will apply our expertise in hybrid cloud and building business platforms to help BIAL innovate, improve its operational efficiency and deliver exceptional experiences to its growing passenger base.” 

Both IBM and BIAL are collaborating to support the operator’s sustainability goals. Most recently, it achieved its net energy neutral target by consuming energy from renewable sources.  

The technology firm works with more than 150 airports internationally.