JetBlue Airways has risen from an innovative start-up to one of the largest carriers in the US. As it celebrates its 20th anniversary, Thomas Haynes details the airline’s remarkable rise and looks ahead to its future.
The founder of JetBlue, David Neeleman, set out to build an airline that was younger, fresher and more innovative than its competitors. Today, the firm is the airline of choice for more than 42 million people each year. With 22,000 employees, the company now serves 102 destinations in North, Central and South America. At times, its innovations have surprised many but, in the end, have helped the airline become one of the most important players in the US aviation industry.