British Airways begins next phase of lounge reopening

First class facilities at Heathrow and JFK have begun operating today, with plans to introduce a new cocktail menu in the near future  

British Airways has announced that it is moving into the next phase of its lounge reopening strategy, as it plans to open the doors to its Concorde Room at New York/JFK and London/Heathrow, beginning September 1.  

This next step closely follows the reopening of the airline’s flagship US lounge, that began operating again in August. 

British Airways
Photo British Airways

British Airways is set to introduce a new cocktail menu to the Concorde lounge, created by Ryan Chetiyawardana, a specialised mixologist.  

“As we start to gradually welcome back customers, we want to ensure that they have the best experience possible with British Airways,” said Tom Stevens, British Airways’ director of brand and customer experience. “We are looking at every element of the customer experience, from sleep pods and signatures cocktails in our newly reopened lounges, to roast dinners onboard and additional benefits for our card holders – we want flying with British Airways to be memorable. Our teams will continue to innovate, and we look forward to sharing more exciting developments with our customers over the coming months.” 

Customers wanting to use the Concorde Room will continue to receive table service, whilst other lounges will have the new ‘Your Menu’ app that allows travellers to order food and drinks directly to their tables.