Contactless food order service implemented at US airports

Servy and AtYourGate formed a partnership to make is easier for travellers to order and pay for food

Servy – an enterprise self-service platform for the hospitality industry – and delivery app, AtYourGate have collaborated the launch new airport programmes.

The announcement of the two companies’ partnership was revealed last June. Since then, the pair have set up new programmes at Chicago Midway, Minneapolis-Saint Paul, Boston Logan, Philadelphia, Dallas Fort Worth and Tampa airports. Their aim is to introduce their service at an additional six airports by mid-2021.

Travellers can access the new facility via the website of participating airports, airlines and other channel partners who utilise the technology. Since its launch, customers are more likely to pre-order their meals. At Fort Worth International Airport, 22% of Grab orders are placed through the airline apps.

Photo Servy/AtYourGate

The new service is popular amongst both customers and staff who can choose where and when their food is delivered. It’s been found that at Chicago Midway Airport, 75% of all order for ‘Nuts on Clark’ – which is located in Concourse A – are delivered to customers residing in Concourse B.

“We’re delighted to be collaborating with Servy to help airports adapt their offer to best meet the needs of passengers, who will be looking for convenience and ways to stay socially distanced on their return to travel. Our service gives passengers more control over their food and beverage orders, allowing them to receive their favourite food wherever they may be in the airport,” said Chris Hartman, chief experience officer at AtYourGate.

Airport concessionaires are also benefitting from the new partnership, as they are experiencing an increase in orders to those who wouldn’t usually buy from certain restaurants without the delivery service.

Having the menu updates and integrations all in one place is also a lot easier for customers, according to both companies.

Both Servy and AtYourGate are constantly innovating to improve customer experience. At Philadelphia International Airport, a pilot programme has been launched which deploys Gita – a robot that assists with food delivery – as a contactless ordering solution.

The newest service to be introduced is ‘TPAtoGo’, which is currently being trialled on employees at Tampa Airport in Florida, with plans to make it available for the public by the end of the month.

Laurie Noyes, TPA’s VP of concessions and commercial parking, commented on the latest innovation: “Our goal is to instil confidence in the airport experience and provide tools for our passengers to access food and beverage however they are most comfortable. We believe this new service will provide our guests a first-class contactless experience throughout the airport.”