How COVID-19 has changed the airport experience

This time last year, no one could have guessed that COVID-19 would still have global aviation quite so firmly in its grip. Tara Craig looks at the latest measures airports are taking to protect both travellers and the bottom line

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Pristina Airport, Kosovo, has introduced perspex screens to protect passengers and customer-facing staff 
Pristina Airport

The end of 2020 saw Airports Council International publish an alarming economic impact analysis revealing the true extent of the devastation the COVID-19 pandemic had wrought on the airport sector.

An advisory bulletin titled The Impact of COVID-19 on the Airport Business showed the global airport industry was expected to record a reduction of more than six billion passengers by the end of 2020 compared to the pre-COVID-19 forecast for 2020, representing a decline of 64.2% in global passenger traffic.

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