How COVID-19 has changed the airport experience

This time last year, no one could have guessed that COVID-19 would still have global aviation quite so firmly in its grip. Tara Craig looks at the latest measures airports are taking to protect both travellers and the bottom line

Pristina Airport, Kosovo, has introduced perspex screens to protect passengers and customer-facing staff 
Pristina Airport

The end of 2020 saw Airports Council International publish an alarming economic impact analysis revealing the true extent of the devastation the COVID-19 pandemic had wrought on the airport sector.

An advisory bulletin titled The Impact of COVID-19 on the Airport Business showed the global airport industry was expected to record a reduction of more than six billion passengers by the end of 2020 compared to the pre-COVID-19 forecast for 2020, representing a decline of 64.2% in global passenger traffic.

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