Hygiene tops list of airport importance

Plaza Premium Group release Covid-19 consumer survey results: the public is keen to fly again but airport cleanliness is a priority

The Plaza Premium Group has released the findings of a recent consumer survey that investigated how travellers feel about air travel, airports and airport hospitality throughout and after the pandemic.

Results show that uncertainty surrounding flying is still apparent, although people are eager to start travelling again once ban has been lifted. Airport hospitality services were also deemed more essential than ever as hygiene and cleanliness are now top priorities when travelling.

Responses were gathered from 2000 travellers internationally. This included data from Plaza Premium Group’s customer database – smart traveller (71%), Plaza Premium Lounge database (27%) and Aerotel database (2%). Physical visitors from the lounges and in-terminal hotels were also included in the sample.

Key findings revealed how likely people are to travel again once the ban is lifted. Over half of the respondents said that they intend to travel as soon as restrictions are eased (59%), whereas a quarter of people surveyed said they will travel within the next 6-12 months (26%). Airport lounges and hotels were voted to be essential when travel resumes, to ensure health and hygiene measures are kept in place (83%).

Airport lounges look set to play a key role in the aviation industry's recovery

Survey results also show that customers are prepared to protect themselves in multiple ways in order to feel safe to travel again. Wearing masks was voted as one of the most effective ways to stay safe (83%), as well as using hand sanitiser and alcohol wipes (75%).

Around 55% of respondents said that they would socially distance and make use of private spaces around airports. 23% said that they would consume nourishing food pre-flight to help boost their immunity.

Plaza Premium Group has spearheaded a number of contactless initiatives, such as contactless transactions, QR code order systems, e-books and magazines and vending machines for travel essentials.