The “revolutionary” move, termed the ‘Three-Point Disembarkation System’, enables customers to deboard via three doors, namely two at the front and one from the rear – IndiGo claims it’s the first carrier globally to do this.
Initially, rotations arriving onto remote stands at Bengaluru, Delhi and Mumbai, which are plied by the Indian-based airline’s contingent of Airbus A320s and A321s, will use this innovative disembarkation process. However, IndiGo – which flies more than 1,600 daily sorties connecting 74 domestic and 25 international destinations – stated it plans for this to be “progressively deployed across the network”.
Designed to make the deboarding process faster, in turn, improving operational efficiencies, the carrier has so far collected “encouraging feedback” from passengers during trials.
Sanjeev Ramdas, executive vice president – IndiGo, said: “At IndiGo, we have always looked at newer ways to enhance our customer experience and make flying, as well as our ground operations, efficient and hassle-free. Adding a third ramp for disembarkation is a simple yet effective way to complete a smooth travel experience for our customers. We have always been known for setting new benchmarks in innovating travel and our 16th anniversary is the perfect occasion to make the experience a little sweeter for our customers – as they can get to work or meet their loved ones quicker.”
Ronojoy Dutta, CEO and whole-time director, added: “It brings us immense pride to be the first airline in the world to use a three-point system. At IndiGo, we constantly and dynamically keep reinventing our internal standards to enable a hassle-free customer experience as well as contributing to operational efficiencies for all stakeholders including airport operators and ground handling companies.”