Chris Sloan chats with the chief commercial officer at Southwest Airlines, Andrew Watterson, to find out how the Dallas-based carrier is mitigating the effects of the gravest crisis in aviation history
Airliner World: Most airlines have been playing defence during the COVID-19 pandemic. Relatively early on, Southwest Airlines defied this by playing offence, with aggressive additions to its route network. What motivated that pivot from triage to expansion? What was the timeline?