WFS signs new CMS agreement for EMEAA

Worldwide Flight Services is to move its core cargo management system in the EMEAA region to Champ’s Cargospot software-as-a-service solution.

Air cargo handler Worldwide Flight Services (WFS) has signed a long-term agreement to move its core cargo management system in the Europe, Middle East, Africa and Asia (EMEAA) region to air cargo IT specialist’s Champ’s Cargospot software-as-a-service (SaaS) solution.

The move is part of a digital roadmap to standardise systems across the WFS group, eliminate paperwork and improve customers’ real-time visibility of cargo handling milestones.

The implementation of Champ’s SaaS environment and the adoption of its Cargospot Mobile application using iOS or Android smart phone or tablet devices will eliminate manual processes and paperwork and give WFS cargo handling teams and customers faster access to real-time data.

WFS will switch over its EMEAA cargo management system to Champ’s Cargospot SaaS in October before commencing a phased introduction of Cargospot Mobile. WFS staff will undertake training via Champ’s online learning platform, Champ Academy. The mobile application will initially go live at WFS cargo stations in the Netherlands, Denmark, Ireland, France, Belgium, Spain, Sweden and Italy. The second phase will see the app launch at WFS operations in South Africa, Thailand and the UK.

Champ Cargospot SaaS solution
Implementing Champ’s SaaS environment and Cargospot Mobile app will help WFS eliminate paperwork
Champ/ WFS

“Standardising the platforms we use and utilising the most technologically-advanced tools will allow us to work more efficiently as a global organisation. This will enhance our customer experience and, ultimately, improve our group performance. Champ is a cornerstone technology supplier to WFS and is already at the centre of our ecosystem of applications and capabilities. It is also working with many of our global airline customers, so we are investing in this ten-year relationship with confidence,” said Pedro Garcia, group chief information officer at WFS.

Using Cargospot Mobile, WFS and its warehouse teams will benefit from: simplified data capture through touch, swipe and drag-and-drop actions; larger screens on tablets to help remove paper from the operation; reliable connectivity thanks to seamless switching between wi-fi and 3G/4G/5G connectivity; automated validation of user actions to provide immediate feedback and prevent errors and; electronic checklists to enable warehouse staff and managers conform to industry and local requirements.

The new technology will also give WFS and its airline customers easy-to-access visibility of the cargo handling process, with up-to-date status information on export and import freight shipments, measured against key milestones agreed in respective customer Service Level Agreements (SLAs).