United Airlines

Hi everyone,
I just completed a round trip to London from Boston (via Washington Dulles on the outbound trip) and found the exact opposite of what I expected. The current state of turmoil with US airlines had me a bit nervous as to what calamities would affect my trip, especially with UAL's recent record. What I found was extremely friendly and helpful ticketing, ground/airport staff,flight crews,decent food,clean aircraft, and most important ON TIME FLIGHTS(except for a 40 minute weather delay out of Heathrow-fog)and my bag arrived with me also!!! I hope this is going to be the trend now in the US. United impressed me on this trip! Anyone care to comment on their recent experiences.
Gene Delaney

Original post

RE: United Airlines

Flew united back last year (11 persons) inc 5 kids
so called shuttle flight completley full ! from sfo to las

some of our group checked in with seat numbers , and another part of our group were told you will get your seats at the gate !

I refused to move until we had all got boarding cards ...good job as at the gate united were offering denied boarding compensation....but with a group of 11 - travelling on short holiday every min was needed !

The United check in girl was a nightmare , she could not care less and I was very disappointed with the no care attitude that upset some of our kids travelling with us , with the thought that they would all be split up !!

and we were !!! after about 15 mins asking her why some had boarding crads and some not , she seated the rest of the party..all over the place , thinking she was getting one back over us...but all this did was to get her collegues to sort it out at the gate...which they did to a certain extent...

but as I am an airline Deputy Station Manager , and I had brought full fare tickets for all the journies made, really I could not be more serious than never to recommend UNITED to any of my friends nor travelling public....

sad....I wrote to United but never got a reply.....

cheers Chris