Cabin Design Striking a Balance

Many of the world’s leading carriers are raising the seating capacity of their aircraft in a bid to maximise revenue, but what impact does this have on passenger comfort? Dr Nicola Davies investigates how manufacturers and airlines are turning to smart cabin design to meet the needs of the traveller and the business.

Many legacy carriers have adopted a decidedly two-tier strategy, adding more seats into the rear of the cabin while installing increasingly comfortable and spacious offerings ‘up front’ for those who are willing to pay extra.

The business-to-business nature of airline manufacturing can be challenging in that it must consider the delicate balance between customer satisfaction (airline) and passenger satisfaction.

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