Passenger Experience
Revamp for Jersey security
Work starts on February 7 on reconfiguring the existing security search area at the Channel Islands' Jersey Airport
SVO launches automated photo studio
A fully automated photograph studio – LiloPhoto – has been unveiled in Terminal B at Sheremetyevo International Airport in Moscow
Vienna debut for Zzzleepandgo pods
Sixteen sleeping pods have been installed in Terminal 3 at Vienna International Airport
Clear buys virtual queuing firm
Secure identity specialist Clear has acquired Whyline, a provider of virtual queuing and appointment technology, in an all-cash transaction
marhaba brings Meet & Greet to Oz
Airport hospitality specialist marhaba, part of dnata, has launched its Meet & Greet Services
in Australia
Changi launches short films
Changi Airport Group has launched ‘Where Dreams Take Flight: Singaporean Short Stories’, three short films created with local filmmakers
Athens measures emotional engagement
Athens International Airport has partnered with PathosAI to measure passengers’ emotional engagement in the context of the pandemic
Reservation pilot launches at MCO
Passengers departing Orlando International Airport will be able to reserve their spot in security screening lines pre-arrival at the terminal
Europe’s first Centurion Lounge opens at LHR
The first American Express Centurion Lounge in Europe has opened in Terminal 3 at London Heathrow Airport
PHL launches kerbside meal pick-up facility
PHL Food & Shops, the Philadelphia International Airport concessions programme, is now offering kerbside pick-up for food and retail items